Refund policy

Return Policy

If you are not totally pleased with your purchase, Maridadi Beauty Hub will gladly accept returns within 7 days of delivery as long as the following requirements are met.


General Return policy
You can initiate a return within 7 days after delivery/ collection for Eligible reasons or Change of mind:
Eligible reasons-wrong order, damaged, defective, incomplete and counterfeit items can be returned. Ensure items are reported within the shortest time possible to facilitate an easy return process.
Change of mind-You can return items if you change your mind but refunds will only be processed if the package seal is still intact and if the product is in no way tampered with.
When returning an item, ensure ALL SEALS, TAGS and ACCESSORIES are left intact and the item is in original packaging.


SKINCARE & RETURN POLICY
Skincare can be returned under the following conditions:
Wrong item delivered,
Damaged item delivered,
Return on the spot (when the rider is still there) if the item is still in sellable condition (in case of change in mind).

ACCESSORIES RETURN POLICY
Accessories can be returned under the following conditions:
Wrong item delivered,
Wrong size,
Damaged item delivered,
Return on the spot (when the rider is still there) if the item is still in sellable condition (in case of change in mind). 

Return Process

  1.  Please contact us by emailing maridadiskincaresolutions@gmail.com with the following details: the order number, the item(s) you would like to return, and the reason for the return.
  2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Please pack the goods carefully to avoid damage in shipment.
  3. Most returns are processed within 2 business days after we receive your package. We will refund the corresponding payment in another 5-10 business days if your return has been accepted.

Though we try our best to prevent items from being damaged during transportation, it is impossible to avoid a few damaged items. If you receive a damaged or defective product, you must inform us within 2 days of receipt of the product. 


Please contact us at maridadiskincaresolutions@gmail.com and provide a photo of the damaged or defective product along with a copy of the packing slip or order number. If the product is deemed defective, we will replace the product and send you a replacement at no additional charge within 2-5 business days.